Job descriptions, resumes, and conversations at work are full of words focused on change in a fast paced environment.
We hear things like we need people with “agility and flexibility” who can “deal with ambiguity”.
These words can mean different things to different people.
They can also create the risk that expectations on both sides of the conversation won’t be met.
My Perspective – Real, Straightforward Statements
In my opinion, we need simple statements more than ever before.
Keeping jargon and complexity out of conversations, job descriptions, and resumes can ensure everyone is on the same page.
Let’s say a project is always full of unexpected challenges.
Instead of saying “the project needs someone with agility and flexibility”, try “the project needs someone who can react to unexpected challenges while remaining calm”.
Someone may see themselves as agile and flexible in their thinking or how they approach work, but they aren’t good at remaining calm in a challenging situation.
Thinking about the ability to “deal with ambiguity” you can also have misinterpretations.
Do you mean ability to define a project that is unclear?
Is it more about selecting a project direction when there is more than one solution without clarity on which is better?
Both?
Something else?
These are just two examples of vague terms or jargon being used.
The next time you write a job description, outline a project, or have a conversation about work being done, consider the words you are using and work to make them as straightforward as possible.
Your Turn
What are the most popular buzzwords used in your work to describe qualities needed?
Do you use some of these words in notes or conversations?
Are there opportunities to add clarity?